Returns and refunds

We print each piece when you order it, so there is no shelf to put a returned hoodie back on. That shapes the whole policy, and the honest thing is to say so at the top rather than halfway down.

The short version

Arrived damaged, misprinted or not what you ordered? Send a photo within 30 days. We reprint it or refund it, your choice, and you keep the first one.
Changed your mind or picked the wrong size? Write to us straight away — before it goes to print we can change or cancel it for nothing.
Once it is printed we cannot take it back, because it cannot be sold to anyone else.

If it arrives wrong

This is the one we cover without argument. If a piece turns up damaged, misprinted, with the wrong word on it, or in a size or colour you did not order, email us a photo within 30 days of it arriving. We will reprint it and send the new one free, or refund you in full — you pick. You do not have to post anything back to us.

A photo is not us being difficult. It is what the printer needs to see to put it right at their cost, and it is faster than anything else you could send.

If you change your mind

Write to us the moment you know. There is usually a window of a few hours before the order goes to print, and inside that window we can change the size, change the colour, or cancel it and refund you completely.

After it goes to print we cannot take it back. A hoodie with your kid's made-up word on it has no second buyer. That is not us being mean about it; it is the one real cost of printing to order instead of guessing what to stock.

If you picked the wrong size

Same window. Tell us before it prints and we will swap it for nothing. After that, the piece is yours, and the best we can do is price a replacement honestly.

Every size we sell says what it fits, right next to the size. On the clothes there is a size guide with a height or chest range as well. Use it. If you are between two sizes, go up.

Anything with your own word on it

A word you typed yourself is as made-to-order as it gets. The damaged-or-misprinted cover above applies to it exactly like anything else. Nothing else does.

If it never turns up

If the tracking says delivered and it is not there, check with the neighbours and the building first, then write to us. If it is genuinely lost in the post, tell us within 30 days of the delivery date the tracking gave, and we will reprint it or refund it.

How to start one

Email 7echome@gmail.com with your order number and, if something arrived wrong, a photo of it. Two sentences is plenty. We answer inside two business days, usually the same day.

None of this takes away any right you have under the law of your own state.

Last updated October 15, 2026. Questions about any of this go to 7echome@gmail.com and a person answers.